Diagnostic Station

Terms of sale

Last updated: 21 October 2026

These terms cover the purchase of laboratory tests on diagnosticstation.com. Buying means you accept them. Read them before you pay.

1. Who we are

  • Owner: Viktoria Sargsyan Zaduryan.
  • Trading name: Diagnostic Station.
  • Spanish tax ID (NIF): 60737332J.
  • Address: Carrer d'Almogàvers 60, 08018 Barcelona, Spain.
  • Email: hello@diagnosticstation.com.
  • Phone: +34 684 782 711.
  • Website: diagnosticstation.com.

2. What you buy

You buy access to a specific laboratory test. Diagnostic Station sells it in its own name, charges you, sends your code and answers you by email.

An authorised partner clinical laboratory (the «laboratory») takes the sample, runs the analysis and issues the report.

Diagnostic Station is not a health centre. It does not take samples, run analyses, diagnose or interpret results. Buying a test is not a medical consultation or a prescription.

3. Who can buy and use the code

  • You must be 18 or over to buy.
  • The details you give us must be true.
  • Anyone aged 18 or over who has the code can use it. The laboratory may ask for a document to check age. If the person is under 18, the test is not carried out.

4. How to buy

Choose the test on the website, or accept a custom quote. Check the final price.

Before you pay, you tick three boxes, each on its own. None of them is ticked in advance:

  • I accept the terms of sale and I have read the privacy policy.
  • I accept the processing of my health data for this order, and that my name, email and tests go to the partner laboratory in the city I choose.
  • I confirm I am 18 or over.

You pay by card on our secure payment page.

You receive two emails: the payment receipt, and our authorisation, with your code and the preparation guide.

The contract is formed when the payment is confirmed. The language of the contract is Spanish. The English and French versions are translations. If they differ, the Spanish version prevails. We keep a copy of your order and you can ask us for it.

5. Price, payment and invoice

  • The price you see is the amount charged. There are no added fees.
  • The tests are exempt from VAT (article 20.One.3 of Spanish Law 37/1992).
  • Payment is by card through a payment institution authorised in the European Union. Diagnostic Station does not see or store your card number.
  • If you need an invoice, ask hello@diagnosticstation.com and send your name and tax ID.

6. Your code

  • The code is valid for 90 days from purchase.
  • It is single use: once the laboratory takes the sample, it is used.
  • It covers only the tests you bought.
  • If you lose it, write to us and we will send the authorisation again.
  • If 90 days pass and you have not used it, it expires. The payment stays with us. We do not issue a new code.

7. How you take the test

  • Barcelona and Madrid: you go without an appointment, during the centre’s collection hours.
  • Valencia and Málaga: you need an appointment. You call the laboratory to book it. The phone number is on the authorisation we send after you pay.
  • At reception, show the authorisation, on paper or on your phone.
  • Follow the preparation guide (for example, fasting or the sample type). If you do not, the sample may be unusable (section 10).

8. Cancelling your purchase

  • You have 14 calendar days from purchase to cancel and get all your money back, if you have not used your code yet. You do not have to say why.
  • If you go to the lab within those 14 days, it is because you ask for it: by accepting these terms, you expressly ask us to start now, and you acknowledge that once the lab takes your sample, the service is provided and you can no longer cancel (art. 103.a of Royal Legislative Decree 1/2007).
  • To cancel, email hello@diagnosticstation.com with your order number. You can use the form in Annex I, but you do not have to.
  • We refund the full amount within 14 days of receiving your message, by the same payment method. Before that, we may offer to change the test or the date. You decide.
  • If you cancel, your code stops working.

9. After day 14

After 14 calendar days from the purchase, there is no refund. The code stays valid until day 90.

10. If the test cannot be completed

  • If the laboratory cannot process the sample because of the laboratory or the sample, we repeat the test at no cost.
  • If the sample is unusable because the preparation guide was not followed, we look at each case.
  • If we or the laboratory cannot provide the service, we refund the full amount, with no fee.

11. Results and timing

The laboratory gives you the results directly, through its own channels. Diagnostic Station does not receive them and has no access to them.

The time shown for each test on the website is the laboratory’s estimate. It is a guide.

Information on the website is a guide and does not replace advice from a health professional. Ask a doctor about your results.

12. Liability

We answer for the sale, the charge, the code and the email support we give you. The laboratory carries out the health act: taking the sample, the analysis and the report. Nothing above limits the rights consumer law gives you.

13. Customer care and complaints

Write to hello@diagnosticstation.com. We reply as soon as we can, and within one month at most.

Official complaint forms are available. Ask for them by email.

We are not signed up to the consumer arbitration system. You can complain to the consumer authorities, for example the Catalan Consumer Agency (Agència Catalana del Consum).

14. Data protection

We process your data under our privacy policy: diagnosticstation.com/en/privacy

15. Force majeure

We are not responsible for delays or failures caused by events outside our control, such as disasters, strikes, closures ordered by the authorities, or general supply failures. If we cannot provide the service for that reason, you can use your code later or we refund the full amount, as you prefer.

16. Validity of these terms

If any of these terms is held invalid, the rest stay valid.

17. Law and courts

Spanish law applies. If you are a consumer, you can go to the courts of your home.

18. Changes to these terms

We may update these terms. Each purchase uses the version published at the time of payment.

Annex I. Withdrawal form

Fill this in and send it only if you want to withdraw.

To: Viktoria Sargsyan Zaduryan (Diagnostic Station), Carrer d'Almogàvers 60, 08018 Barcelona, Spain. hello@diagnosticstation.com

I give notice that I withdraw from my contract for the following test:

  • Order number:
  • Date of purchase:
  • Full name:
  • Signature (only if you send it on paper):
  • Date: